Ebook Front office: Procedures, social skills, yield and management (Second edition) - Part 1

Part 1 of ebook "Front office: Procedures, social skills, yield and management" looks at the process of dealing with enquiries and reservations, room allocations bills and check-outs. These are clerical functions calling for a methodical approach with a strong emphasis on accuracy and tidiness. They require a knowledge of procedures which make up a very large part of the content of the traditional front office textbook.

Từ khóa: Ebook Front office, Front office, Advance bookings, Check-in and related issues, Guest accounting, Legal aspects and security, Social skills