Ebook Front office: Procedures, social skills, yield and management (Second edition) - Part 2

Part 2 of ebook "Front office: Procedures, social skills, yield and management" with the third important skill is selling. Hotels are almost always profit-making concerns, and it is the rooms which provide most of the profits. Front office staff who are not sales-orientated are not likely to be much use. This explains why we have devoted a section to the various ways In which staff can improve the 'yield'.

Từ khóa: Ebook Front office, Front office, Marketing aspects, Yield management, Handling enquiries, Increasing average room rates, Direct individual sales